Frequently Asked Questions (FAQ)

Are your fragrances authentic?

Yes. Every fragrance offered by LEDTY Luxe Outlet is 100% authentic.

Shop with confidence knowing every fragrance we offer is carefully selected and backed by our commitment to honesty and transparency.

Do you sell authentic designer handbags and accessories?

LEDTY offers a mix of authentic designer merchandise, fashion merchandise, and designer-inspired styles.

Authentic designer merchandise is clearly represented as such. Fashion merchandise and designer-inspired items are also clearly identified, so you'll always know exactly what you're purchasing.

Where do you ship?

Throughout the United States — all 50 states, Washington D.C., Puerto Rico, APO/FPO/DPO military addresses, and PO Boxes.

Do you ship internationally?

Not at this time. We currently ship within the United States only.

How much is shipping?

$7.95 flat on orders under $100. Free standard shipping on orders of $100 or more. Your rate is shown at checkout before payment.

How long will my order take?

Orders are processed within 1–2 business days. Most orders to the contiguous United States then arrive within 3–7 business days. Orders to Alaska, Hawaii, Puerto Rico, PO Boxes and military addresses ship via USPS and typically arrive within 3–10 business days.

Do you ship to PO Boxes and military addresses?

Yes. Both are delivered by USPS.

Can I track my order?

Yes. Once your order ships, we'll email your tracking information when it's available.

Some orders may receive multiple tracking numbers if items ship separately.

Why did my order arrive in more than one package?

Some orders ship from more than one fulfillment location, so items may arrive on different days with separate tracking numbers. You are never charged extra shipping because of this.

My tracking says delivered but I don't have the package.

Contact us and we'll open a carrier investigation. Packages marked delivered are subject to that investigation before a replacement or refund is considered.

Can I change my shipping address after ordering?

Contact us as soon as possible. Once an order has been sent to fulfillment we may not be able to change it, and packages returned as undeliverable can be reshipped at the customer's expense.

What is your return policy?

Eligible handbags and accessories may be returned within 14 days for store credit or exchange. Eligible unopened fragrances may be returned within 7 days if the factory seal remains intact.

Please review our complete Return & Refund Policy for full details and exclusions.

Can I special order an item that's not listed online?

Yes.

If you don't see a fragrance or another product on our website, contact us. We may be able to source it through our supplier network.

Special orders require full payment before ordering and are final sale.

Do you have a rewards program?

Yes.

Join Luxe Rewards to earn points on qualifying purchases, receive exclusive offers, birthday rewards, and enjoy our popular in-store Prize Wheel.

Are the same products available in-store and online?

Not always.

Our online and in-store inventory may differ due to supplier availability, seasonal collections, demand, and exclusive products.

I saw something in your store or on social media that isn't online. Can I still buy it?

Absolutely.

Our website doesn't include everything we carry in our boutique. If you're looking for a product you saw in-store or on our social media pages, contact us. We'll gladly let you know if it's available and help you place an order whenever possible.

How can I contact LEDTY Luxe Outlet?

You can reach us by phone at (504) 354-9166, email us at hello@ledtyluxeoutlet.com, or visit our boutique at 6723 St. Claude Avenue, Suite 100B, Arabi, Louisiana 70032 during business hours. We're always happy to help.