At LEDTY Luxe Outlet,
We want you to shop with confidence. If something isn't right with your purchase, we'll work with you to resolve the issue fairly while protecting the integrity of the products we sell.
Return Eligibility
To qualify for a return, merchandise must be within the applicable return window, unused, unworn, in original resalable condition, and include all original packaging, tags, boxes, dust bags, authenticity cards, straps, locks, keys, accessories, and other items originally included with the purchase. Returns showing wear, odors, damage, alterations, or missing components may be denied.
Online Purchases: 7-Day Returns
Eligible online purchases of fragrances, handbags, and accessories may be returned within 7 calendar days of delivery for a refund to the original payment method. Items must be unused, unworn, in original resalable condition, and include all original packaging and accessories. Fragrances must be unopened with the factory seal intact. Final-sale exclusions below apply. Online orders picked up locally follow this online policy, with the 7-day window beginning on pickup.
In-Store Purchases
Purchases made in store are not eligible for refunds. Exchanges may be approved at the manager's discretion.
Final Sale
Opened fragrances, body care, Bath & Body Works products, cosmetics, skincare, personal care items, gift cards, clearance items, special orders, personalized items, and merchandise marked Final Sale cannot be returned unless damaged, defective, or shipped incorrectly.
Damaged or Incorrect Orders
Contact us within 48 hours of delivery with your order number and photos. After review, we will provide a replacement for confirmed damaged, defective, or incorrect online orders. If a suitable replacement is unavailable, we will issue a refund to the original payment method. When the issue is our error or shipping damage, LEDTY Luxe Outlet covers any required return shipping and will work directly with the carrier or supplier when applicable.
Change of Mind
Customers are responsible for return shipping on eligible change-of-mind returns. Original shipping charges are non-refundable. We recommend using a tracked shipping method.
Return Authorization
All returns require prior authorization. Contact hello@ledtyluxeoutlet.com within the applicable return window with your order number to request a return. We will provide return instructions and the return address after authorization. Online orders may be returned by mail or, with authorization, at our Arabi store. Returns sent without approval may be refused.
Exchanges
For approved exchanges, the customer pays any price difference if the replacement costs more. If an online replacement costs less, the difference will be refunded to the original payment method. For discretionary in-store exchanges, any remaining balance is issued as store credit.
Manufacturer Changes
Manufacturers may update packaging, bottle designs, labels, or branding without notice. Such changes do not affect authenticity and are not considered defects.
Delivered Packages
If tracking shows a package as delivered but you cannot locate it, first check with household members, neighbors, and the carrier. We will gladly assist with the investigation, but replacements or refunds are not guaranteed unless the carrier confirms a delivery error.
Fraud Prevention
LEDTY Luxe Outlet reserves the right to deny returns involving suspected fraud, abuse of this policy, misuse of promotions or rewards, or violations of our Terms & Conditions.
Chargebacks
Please contact us before filing a payment dispute. Most concerns can be resolved quickly. If a chargeback is initiated, we may provide documentation supporting the transaction, including this policy, order records, tracking information, and prior communications.
Contact Us
Questions about returns? Email hello@ledtyluxeoutlet.com or call (504) 354-9166.
Online Refund Processing
We will notify you after receiving and inspecting your authorized return. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may take additional time to post the refund. We do not charge a restocking fee. Original shipping charges are non-refundable for change-of-mind returns.